Air Astana, Kazakhstan’s national carrier, has a vital presence in the western city of Baku. The Air Astana Baku Office plays a vital role in connecting to the world and showcasing the best of Western Kazakhstan. With its comprehensive range of services related to flight reservations, check-in, name change and flight change, the knowledgeable staff at the office can assist you in finding the best flights to suit your needs. The office is more than just a booking center; it’s a gateway to unforgettable adventures. So, if you’re planning a trip to Baku, be sure to make the Air Astana Office in Baku your first point of contact.
How to Reach the Air Astana Baku Office Address?
Khojali distr 37, Demirchi Tower, 2nd floor Baku, Republic of Azerbaijan
How to Contact the Air Astana Baku Office?
To contact the Air Astana office in Baku, you can use the following contact information. Whether you have inquiries about flight reservations, need assistance with managing your booking, or have general questions about Air Astana services, here’s how you can get in touch with the Baku Office:
| Office Phone Number | +1-844-234-6014 or +994 (12) 404 75 15 |
| Reservation Number | +7 (712) 544 44 77 |
| Headquarters Address | Almaty, Kazakhstan |
| Hub | Almaty International Airport |
| Working Hours | 9:00 AM – 9:00 PM Everyday |
| call.centre@airastana.com | |
| Official Website | https://airastana.com/ind/en-us |
| Flight Booking | https://airastana.com/ind/en-us/Book-Flights |
| Flight Status | https://airastana.com/Information/Flight-Status |
| Check-in | https://airastana.com/ind/en-us/check-in |
| Baggage Information | https://airastana.com/ind/en-us/Baggage-Information |
| Facebook Support | https://www.facebook.com/airastana/ |
| Instagram Support | https://www.instagram.com/airastana/ |
| Twitter Support | https://twitter.com/airastana |
| Youtube Support | https://www.youtube.com/@airastana |
Feel free to reach out to them through the provided phone number or email for assistance with any inquiries related to Air Astana services, bookings, or other travel-related matters.
Queries Handled by the Customer Care Team of the Air Astana Office in Baku
The customer care team at the Air Astana office in Baku is generally responsible for handling various queries and providing assistance related to Air Astana services. Some common queries they can assist with include:
| Flight Reservations and Bookings | Information about available flights, booking process, and assistance with making reservations. |
| Ticket Changes and Modifications | Help with changing flight dates, times, or other ticket details. |
| Check-In Assistance | Guidance on the online or airport check-in process and related queries. |
| Baggage Information | Information about baggage policies, allowances, and assistance with lost or damaged baggage. |
| Flight Cancellations | Guidance on the cancellation process, refund policies, and related inquiries. |
| Travel Documentation | Assistance with travel document requirements, visa information, and other documentation-related queries. |
| Flight Status and Schedule | Providing updates on flight statuses, delays, and schedule changes. |
| Special Assistance | Addressing queries related to special services, such as wheelchair assistance, special meals, etc. |
| Frequent Flyer Program | Information about Air Astana’s loyalty program and assistance with frequent flyer inquiries. |
| General Inquiries | Handling general queries about Air Astana services, policies, and any other travel-related concerns. |
It’s recommended to contact the Air Astana office in Baku directly through the provided contact details for personalized assistance with specific queries.
Which Planes Does Air Astana Fly?
| Airbus A321-200 | 2 |
| Airbus A321neo | 4 |
| Airbus A321LR | 10 |
| Boeing 767-300ER | 3 |
| Airbus A320neo | 5 |
| Boeing 787-9 | – |
| Embraer E190-E2 | 5 |
| Total | 29 |
Where to Download the Air Astana Mobile Application?
Download the Air Astana Application from the below-mentioned links and drop your query there:
Android users: https://play.google.com/store/apps/details?id=kz.MobyDev.AirAstana&hl=en&gl=US
IOS Users: https://apps.apple.com/in/app/air-astana/id595946112
Air Astana: At the Airport
FAQs on Air Astana Baku Office
Where is the Air Astana Baku Office located?
Khojali distr 37, Demirchi Tower, 2nd floor Baku, Republic of Azerbaijan
How can I contact the Air Astana office in Baku?
You can contact the Air Astana Baku Office at Baku International Airport. The phone number is +994 (12) 404 75 15
What services does the Air Astana Baku Office provide?
The Baku Office assists with various services, including flight reservations, ticket changes, check-in assistance, baggage information, and more.
How do I book a flight with Air Astana from Baku?
You can book a flight by contacting the Baku Office directly, visiting the Air Astana website, or using the mobile app. Online booking is available 24/7.
Can I make changes to my Air Astana flight booking through the Baku Office?
Yes, the Baku Office can assist with changes to your flight booking, including modifications to dates, times, and other details.
How can I check the status of my Air Astana flight?
You can check your flight status on the Air Astana website or contact the Baku Office for real-time updates on schedules and delays.
What do I do if my baggage is lost or delayed?
If you encounter issues with your baggage, contact the Baku Office for assistance. They will guide you through the process of locating or recovering your luggage.
Are there special services available, such as wheelchair assistance or special meals?
Yes, Air Astana provides special services. Contact the Baku Office in advance to request services like wheelchair assistance or special meals.
What is the process for flight cancellations, and what are the refund policies?
The Baku Office can provide information on the cancellation process and applicable refund policies based on the type of ticket you have.
How can I provide feedback or file a complaint about my Air Astana experience?
You can share your feedback or file a complaint by contacting the Baku Office directly or using the official channels provided on the Air Astana website.
Air Astana Other Locations
Tags: Air Astana, Airlines, Baku
