The Air Cairo Nairobi office is located inside the main terminal building of the airport. It is open daily from 5am to midnight to assist passengers with reservations, ticketing, check-in, luggage services, and customer support. Signage in English and Arabic directs passengers to the ticketing counters and check-in desks. Air Cairo operates flights from Nairobi, Kenya to destinations across Europe, Asia, and the Middle East. As a major city in Kenya, Nairobi serves as an important destinaion for Air Cairo. Passengers traveling from Croatia to Kenya or connecting through Cairo can easily pass through Nairobi Airport.
How to Reach the Air Cairo Nairobi Office Address?
Jomo Kenyatta International Airport, Embakasi, Nairobi, Kenya
How to Contact the Air Cairo Nairobi Office?
If you have inquiries about flight reservations, need assistance with managing your booking, or have general questions about Air Cairo services, Here are some informations on how to contact the Air Cairo office in Nairobi:
| Office Phone Number | +1-844-234-6014 or +254 20 822111 |
| Reservation Number | (+202) 26955500 |
| Headquarters Address | Cairo, Egypt |
| Hub | Cairo International Airport |
| res.rm@flyaircairo.com | |
| Official Website | https://aircairo.com/en-gl |
| Flight Booking | https://aircairo.com/en-gl/book-flight |
| Manage Booking | https://aircairo.com/en-gl/my-booking |
| Flight Status | https://aircairo.com/en-gl/flight-status |
| Check in | https://aircairo.com/en-gl/airport-check-in |
| Baggage Information | https://aircairo.com/en-gl/baggage |
| Facebook Support | https://www.facebook.com/aircairo |
| Instagram Support | https://www.instagram.com/aircairo.official/ |
| Twitter Support | https://twitter.com/Aircairo |
| Youtube Support | https://www.youtube.com/c/AirCairoAirline |
The Air Cairo team in Nairobi can provide assistance in English, Arabic, and other languages. Contact them directly for local support during your travels through this Egyptian coastal gateway. Reach out by phone, email or visit the office to ensure a smooth airport experience.
Queries Handled by the Customer Care Team of the Air Cairo Office in Nairobi
Here are some of the common queries that the customer care team at the Air Cairo office in Nairobi is equipped to handle:
| Flight reservations and booking | Passengers can request preferred seating or inquire about upgrading to business or first class. |
| Check-in and boarding passes | The office can print boarding passes and check-in passengers ahead of flight departures from Nairobi. |
| Baggage allowances and fees | Questions about baggage weight limits, extra charges for extra bags, and policies for special items like sports equipment or musical instruments can be addressed. |
| In-flight services and meals | The team has details on the onboard amenities, entertainment options, and dining provided for your flight. |
| Flight status and connections | Get updates on schedule changes, departure times, gate assignments, and connecting flight information. |
| Ticket changes and cancellations | Make modifications to existing bookings, including date, flight, or destination changes, and cancellation/refund policies. |
| Seat Assignments | Report and track missing or delayed baggage and fill out claim forms as needed. |
| Lost luggage assistance | Handling requests for special services, such as meals, wheelchair assistance, or travel with pets. |
| Airport amenities and lounges | Find out about the dining options, shops, lounges, and facilities available within the Nairobi airport. |
| Visa and customs information | Get guidance on visa requirements for Egypt and other destinations, as well as what to expect through customs and immigration when traveling internationally. |
The Air Cairo office aims to deliver friendly, prompt customer service. Passengers departing from or transiting through Nairobi are encouraged to stop by with any travel-related questions.
Which Planes Does Air Cairo Fly?
| Airbus A320-200 | 8 |
| Airbus A320neo | 14 |
| ATR 72-600 | 6 |
| Embraer 190 | 3 |
| Total | 31 |
Where to Download the Air Cairo Mobile Application?
Download the Air Cairo Application from the below-mentioned links and drop your query there:
Android users: https://play.google.com/store/apps/details?id=com.emotion.aircairo&hl=en_US
IOS Users: https://apps.apple.com/us/app/air-cairo/id1586107553
FAQs on Air Cairo Nairobi Office
Where is the Air Cairo Nairobi Office located?
Jomo Kenyatta International Airport, Embakasi, Nairobi, Kenya
What are the Air Cairo Nairobi Office hours?
The office is open daily from 5am to midnight. This covers all flight departure and arrival times at the airport.
How can I contact the Air Cairo office in Nairobi?
+254 20 822111
What services does the Nairobi office provide?
Services include ticket sales, check-in, boarding passes, baggage services, seat assignments, flight changes, customer support, and more.
What languages do the Nairobi staff speak?
Staff can Nairobi assist customers in Arabic, English, French, Italian, German, and other languages.
Can I get a visa on arrival at Nairobi Airport?
Yes, most nationalities can obtain a tourist or transit visa on arrival when passing through immigration. Application forms and payment in US dollars or euros is required.
What payment methods are accepted in Nairobi Airport Office?
The Nairobi office accepts cash in Egyptian pounds and US dollars. Debit and credit cards are also accepted, including Visa, MasterCard, and American Express.
Can I change or cancel my flight at the Nairobi office?
Yes, flight reservations can be modified or cancelled directly through the Nairobi office for a fee, subject to airline policies.
Does the Nairobi Airport office provide airport hotel or lounge access?
Yes, Nairobi Airport staff can assist with booking discounted airport hotels and day-use lounges for long layovers.
Air Cairo Other Locations
Tags: Air Cairo, Airlines, Nairobi
