Air India Express Kerala Office

Air India Express is an Indian-based airline which operates on International and Domestic levels and is known as Low-Cost Airline. Air India Express has its office in Kerala and provides services to the passengers and customers of the Air India Express Kerala Office according to their specific desire and need asked by them.

Air India Express Kerala Office Address

Cochin International Airport, Airport Rd, Kochi, Kerala 683111

Above mentioned is the official address of the Air India Express Office in Kerala where passengers can come and get the services like booking flights, changes in booking, purchasing baggage allowances, knowing the flight status and many more other.

Air India Express Kerala Office provides the facility to check in for the flight in the office and avoid the queues at the Check-in counter in the Airport.

Air India Express Kerala Office Timing: Sunday to Thursday – 8:00 AM to 5:00 PM, Friday and Saturday – Off

Customers can visit the Kerala Office anytime during Working Hours for the services they want from the Air India Express Office in Kerala.

Air India Express Kerala Office Phone Number and Email Address

Phone Number: 0484 261 0115

Email Address: customersupport@airindiaexpress.in

0484 261 0115 is the official phone number of the Air India Express Kerala Office. You can contact the office for your query and the other requirement you need is to go to the office in person and get the services just by calling the office anytime.

customersupport@airindiaexpress.in is the official email address provided by the Kerala Office of Air India Express to submit detailed queries in written form and get a reply to the email within a few days with the best solution provided by the Staff of Air India Airlines Office in Kerala.

If you are a resident of Kerala and live a long distance from the Kerala Office, you can easily call or email the Kerala Office of Air India Express and ask for queries and get satisfactory answers.

Services Provided by the Air India Express Office in Kerala

Here is the long list of the best and most satisfactory services provided by the Air India Express Kerala Office to maintain trust and provide a safe journey to the Passengers every time.

Flight Ticket

Booking the flight tickets services is provided by the Air India Express Kerala Office which includes the Payment, Reservation and booking of the ticket.

Customers can easily buy a suitable ticket according to their needs along with other services.

Check-in Service

Check-in Service includes Customer verification related to the travelling documents, issuing the boarding pass and checking of the luggage taken by the passenger on the flight.

Baggage Handling

Carrying the baggage into the fight for safety is an important service provided by the Airline. It also checks the weight of the baggage according to the ticket price and ensures the load is correct.  

Boarding Pass

The Airlines ensure the process of checking the boarding pass and also provide guidance about the checking procedure to check the passenger details and give the correct seat to be seated.

Customer Service

The Air India Express Kerala Office provides Customer Services to the passengers such as Solving Travel Queries, Filing complaints and getting feedback from customers for further services.   

Different Ways to Get Connected with the Air India Express Office in Kerala

You can find many different ways to get connected easily with the office of Air India Express in Kerala and get the needed information and services.

Phone Number

0484 261 0115 is the official phone number of the Air India Express Kerala Office. You can contact the office for your query and the other requirement you need is to go to the office in person and get the services just by calling the office anytime.

Email Address

customersupport@airindiaexpress.in is the official email address provided by the Kerala Office of Air India Express to submit detailed queries in written form and get a reply to the email within a few days with the best solution provided by the Staff of Air India Airlines Office in Kerala.

Online Chat

For the purpose of Online Information, An online chat feature “ Contact Us ” is provided by the Air India Express Kerala office 24×7 on its official website of Air India Express, Kerala.

You can chat with the representatives of the office just by clicking on the Contact Us Option.

Social Media

Social Media is another way to get linked with Air India Express through different platforms like Facebook, Instagram, Twitter, and LinkedIn and passengers can easily get responses from the specially established Customer Service team.

In Person

Air India Express Airline has its office in Kerala and customers and passengers of the Airline can visit the office during working hours and meet in person with the available staff and get the needed information.

List of Queries Handled by the Air India Express Kerala Office

The Well Established Customer Service Team in the Kerala Office deals with different queries from time to time and solves them in the minimum time and provides the best available solution to the customers.

Flight Booking

Flight booking can be done by the Passengers for international and domestic destinations for the office and the queries related to the flight schedules, and flight fares are solved by the Customer service team and information is provided to the passengers on time.

Changes to Booking

Changes-related queries such as changing the dates, time, and destination of the flights are handled by the Customer Services team who give their best to solve all queries according to the needs of the passengers.

Visa and Immigration Requirements

The Country has strong regulations for visa requests that every passenger must comply with at all times.

The Air India Express Kerala Office guides the passengers through the visa process and solves all queries by providing the information with the required documents and procedures.  

Special Requests

Many customers ask for special requests related to favourite meals during flights, wheelchair assistance for disabled passengers, and pregnant women and seats for pets.

Query handled the team full fill the customers’ requests and also provided information about policies for taking infants and pets together during flights.

Refunds and Cancellations of Tickets

Customers, who want to cancel the flight ticket can request the ticket department and ask for a refund or cancel the tickets.

Information related to ticket cancellation and refunds is provided by the office and solves the queries of the customer in a short period of time.

Airport Transfers and Accommodation Booking

A seamless travel experience is also ensured by the Air India Express Kerala office to provide Airport Transfers and Accommodation Booking to the Passengers with some guidance.

General Information

General Information includes the policies related to the inflight services, check-in procedures and the baggage allowance provided by the Air India Express Office in Kerala to the Customers and Passengers.

How Can I File a Complaint in the Air India Express Office in Kerala?

The process of filing a complaint in the Air India Express Kerala Office is very easy and described below in detail: –  

Contact the Air India Express Kerala Office

The very first to file any kind of complaint is to contact or visit the Office of the Airline. If it is not possible to reach the office then a complaint should be launched by call or email address.

The Staff will answer your call and reply to the email as soon as possible with a satisfactory solution to your complaint.

Air India Express Kerala Office Address: Cochin International Airport, Airport Rd, Kochi, Kerala 683111

Air India Express Kerala Office Phone Number: 0484 261 0115

Email of Air India Express Kerala Office: customersupport@airindiaexpress.in

Provide the Information in Detail

During filing a complaint, you need to provide all the information in detail with supporting documents to make your complaint strong like the date and time of the incident, ticket number, flight number, the person involved, seat number etc.

This information will help the investigator team to solve your complaint and maintain faith in the Airline.

Be Polite and Respectful in Filing Complaint

You need to show your good side to talk about your complaint and be formal toward the office staff in a polite and respectful manner. You don’t need to show your rude side, just be calm and follow the instructions of the staff during filing the complaint.

Follow up on the Complaint

After filing the complaint to the Customer Service Team, you can check whether your complaint is being investigated or not. For this, you can call or email the Air India Express Office in Kerala for the information and can also visit the Office in Person.

Escalate the Complaint to Regulatory Authority

After filing the complaint and getting the solution investigated, if you get an unsatisfactory result, you can file the complaint to the higher Regulatory Authority body which is established by the Airline to provide the solution to every problem as soon as possible.

Types of Planes and Aircraft Use by the Air India Express Airline

Air India Express Airline use different types of Planes and aircraft which are described in detail below: –

Boeing 737 – 800: It is basically the narrow body and the most commonly used aircraft by the Air India Express with a total seating capacity of 189 passengers. Air India has a total of 25 aircraft in its fleet known for its short and medium-distance flights.

Boeing 737 – 700: It is the smaller version of the described Boeing 737 – 800 which is also known for its primarily short flights. Air India includes 5 Aircraft in the fleet with a total seating capacity of 149 passengers each.

Airbus A320 – 200: It is a narrow-body aircraft used for domestic and international flights with the surety of a comfortable and excellent travelling experience. Air India has a total number seating capacity of up to 186 passengers in the Airbus A320 – 200.  

Boeing 737 MAX 8: It is the new addition to the fleet of the Air India Express with 4 Boeing 737 MAX 8 in total. This aircraft is made to provide more eco-friendly fuel efficiency and is capable of long-distance flight.

ATR 72 – 600: It is a very special regional turboprop aircraft different from the others that provide services at small airports. It has a total seating capacity of 78 passengers best for effective travel.

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