Bangkok Airways’ customer service is the department responsible for handling emerging concerns and queries. It functions as a hub for travelers seeking assistance and solutions during their journeys. It is because of such reliable departments that the airline has maintained its reputation for over 7 decades. Throughout its functioning, it has enabled travelers to easily convey their concerns through various modes of communication. They can reach out to the customer service of Bangkok Airways through the provided phone numbers for swift resolution of their issues. Complaints or feedback can be shared through this and other modes such as in-person office visits and emails.
A Brief Introduction to Bangkok Airways (BKP)
Bangkok Airways has its headquarters located in the Chomphon subdistrict of Chatuchak, Bangkok, Thailand. The airline boasts a fleet size of 35 aircraft, comprising a mix of Airbus and ATR models. With its extensive reach, this carrier serves 30 destinations. Suvarnabhumi Airport (BKK) stands as the major operating base for this carrier.
Given below is the Bangkok Airways (BKP) Head office address:
Bangkok Airways Building, Vibhavadi Rangsit Rd, Chom Phon, Chatuchak, Bangkok 10900, Thailand
How to Contact Bangkok Airways Customer Service Online?
Flyers seeking assistance from the customer service of Bangkok Airways can contact it via online mediums like live chat and email. These mediums can be used by both domestic and international flyers having travel concerns. While the email facility can be used 24/7, the chat service is available during specific hours.
Option 1: Contacting via PG Live Chat
Travelers can reach out to Bangkok Airlines travel agents via live chat for guidance/help. The live chat option is available from 08:00 A.M. to 08:00 P.M. as per Bangkok local timing. During these hours, the facility will connect travelers to the agents of the airline to provide real-time assistance.
To avail of the Bangkok Airways customer service on chat, travelers need to follow the given steps:
- Visit Bangkok Airways’ official website.
- On the home page, find the “ About Us” section.
- Here, click on “Our Support”.
- The “PG LIVE Chat” option has to be selected.
- This will direct travelers to a new page requiring the following details:
- “Name”
- “Lastname”
- “E-mail”
- Make a selection under “Please Select the Below Topics Before Chatting”.
- Then press “Register”.
- Agree to the “Terms and Conditions” of the service to proceed.
Option 2: Send an Email
The customer service department of Bangkok Airways welcomes queries/concerns on emails. Mainly, it can be contacted for reservations and refunds. Flyers are advised to send refund-related mail, in specific, from 08:00 A.M. to 05:30 P.M. to receive quick responses.
| Department | Email Address |
|---|---|
| For Reservations | reservation@bangkokair.com |
| For Refund-related Queries | refund@bangkokair.com |
In case location-wise email addresses are required, flyers can make use of the following:
| Location | E-mail Address |
|---|---|
| Phnom Penh | pnhrrpg@bangkokair.com |
| Luang Prabang | lpqrrpg@bangkokair.com |
| Singapore | sinrrpg@bangkokair.com |
| Krabi | kbvrrpg@bangkokair.com |
| Siem Reap | reprrpg@bangkokair.com |
| Lampang | lptrrpg@bangkokair.com |
| U-Tapao | utprrpg@bangkokair.com |
| Chiang Mai | cnxrrpg@bangkokair.com |
| Samui | usmrrpg@bangkokair.com |
| Mae Hong Son | hgnrrpg@bangkokair.com |
| Phuket | hkttopg@bangkokair.com |
| Sukhothai | thsrrpg@bangkokair.com |
| Trat | tdxrrpg@bangkokair.com |
How to Contact the Customer Service of Bangkok Airways on Phone?
Using the Bangkok Airways customer service number, passengers can share queries over the phone. To get assistance regarding check-ins and visa policies, passengers can call 1771 or +66 (2) 270 6699. These numbers can be used to make reservations and changes as well from 08:00 A.M. to 08:00 P.M. on all days.
Location-Based Customer Service Number for Bangkok Airways Offices:
For flyers traveling to and from different locations, the customer service department of Bangkok Airways provides specific phone numbers. Mainly, the contact numbers are available for locations based in Cambodia, Singapore, Laos, and Thailand. These details can be used by flyers to convey their travel-related issues and concerns during or after their flight.
| Location | Phone Number |
|---|---|
| Luang Prabang | +856 (71) 253 334 |
| Phnom Penh | +(855) 23 426 707+(855) 96 631 7948 (Mobile Phone) |
| Siem Reap | +855 63965422-23 |
| Chiang Mai | +66 (53) 281 519 |
| Krabi | +66 (63) 210 6097 |
| Lampang | +66 (54) 821 522 |
| Phuket | +66 (76) 225 033-5 |
| Samui | +66 (77) 428 500+66 (77) 428 555 (Ticketing) |
| Mae Hong Son | +66 (65) 504 6864 |
| Sukhothai | +66 (55) 647 224 |
| Trat | +66 (39) 525 767 |
| U-Tapao | +66 (65) 510 8092 |
How to Connect with Bangkok Airways Customer Service Office?
Flyers can connect with Bangkok Airways’ customer service department through in-person visits. The airline has established its offices across multiple locations.
The airline’s customer service office addresses and working hours for different locations are mentioned below:
| City | Office Address | Operational Hours | Days |
|---|---|---|---|
| Bangkok | Passenger Main Terminal, Floor 6th,999 Mu 10, Bangna-Trat Rd., RachaThewa, Bang-Phli Samutprakan 10540 | 04:00 A.M. – 09:00 P.M. | Everyday |
| U-Tapao | U-Tapao Pattaya International Airport Terminal 270 M.2, Pla, Banchang, Rayong 21130 Thailand | 08:00 A.M. to 05:30 P.M. | 7 Days |
| Phnom Penh | Confederation De La Russie St.110,Phnom Penh International Airport,Phnom Penh, Cambodia | 10:30 A.M. to 07:30 P.M. | – |
| Luang Prabang | 57/6 Srisawangwong Rd.,District 3, Bann Xiengmuan,Luang Prabang, Lao P.D.R | 08:00 A.M. to 05:00 P.M. | 7 Days a week |
| Singapore | Bangkok Airways Public Company LimitedUnit 04-56, 4th Floor, Changi Airport Passenger Terminal 1,Singapore, 918141 | – | – |
| Phuket | Phuket International Airport,3rd Fl.,Phuket 83000, Thailand | 08:00 A.M. to 07:00 P.M. | Everyday |
| Lampang | Lampang Airport175 Sanarmbin 1 Rd.,Tambon Phrabhat,Lampang 52000 Thailand | 08:00 A.M. – 07:00 P.M. | Monday – Sunday |
Which Passenger Queries are Managed by Bangkok Airways Customer Service?
Bangkok Airways’ customer assistance manages a wide range of travel queries shared by domestic passengers. It caters to the concerns of international passengers as well. In this regard, itinerary-based concerns are managed by the department.
Other queries managed by the airline’s customer assistance department are mentioned below:
| Flight booking | On-board amenities | Travel documents | Flight change |
| Immigration processes | Flight schedule and status | Lost or delayed baggage | Infant travel |
| Visa information | Connecting flights | Ticket cancellation | Pet travel policies |
| Baggage allowance | Refund inquiries | Check-in process | Airport facility |
What Services does the Customer Service of Bangkok Airways Offer?
The customer service department of Bangkok Airways’ is dedicated to providing assistance regarding both onboard and on-ground services. One notable service it provides is personalized assistance with booking special in-flight meals. It ensures that flyers’ dietary preferences are well accommodated.
Here are some other services offered by the airline’s customer assistance team:
- This team helps in making bookings.
- The customer service of Bangkok Airways provides real-time flight status updates.
- Its staff addresses baggage-related concerns, including lost or delayed items.
- Flyers can be guided through the flight cancellation and refund process.
- Visa requirements and travel documents-related information is provided.
- Bangkok Airways assists travelers with special needs, such as wheelchairs and medical requirements.
- Flyers can inquire about airport facilities through various communication channels.
Does Bangkok Airways Customer Service Provide 24/7 Assistance?
While Bangkok Airways’ customer assistance team predominantly operates during specific working hours, there is an exceptional feature tailored for domestic passengers. The airline offers 24/7 assistance through its call center exclusively for check-ins. The Bangkok Airways 24-hour customer service can be availed by mail.
How Good is the Customer Service of Bangkok Airways?
The customer service of Bangkok Airways is highly regarded for providing reliable solutions to travelers. With a dedicated team, it provides assistance to resolve issues promptly. Also, it is recognized for offering a range of services to enhance the travel experience. Travelers appreciate the airline for providing assistance in different language options on its website including, English, Thai, and Chinese.
Conclusion
Bangkok Airways’ customer service is a reliable source for addressing travel-related queries. This department has an experienced team to help passengers facing issues during or after their journey. Also, passengers located in different locations can easily connect with customer assistance through specific office addresses and phone numbers for quick help.
Bangkok Airways – Connect Your Happiness
Most Asked ( FAQs ) On Bangkok Airways Customer Service
What is the Bangkok Airways customer service number?
The customer service number for this airline is 1771 or +66 (2) 270 6699.
Is Bangkok Airways’ customer service available 24/7?
Usually, the airline offers 24/7 assistance to manage concerns related to check-ins.
How to contact Bangkok Airways customer service online?
Live chat and email are the online options to connect with the carrier’s customer service.
What is the customer service number for Bangkok Airways in Luang Prabang?
Flyers in Hong Kong can call +856 (71) 253 334 to connect with customer service.
Can I connect with the customer service of Bangkok Airways via mail?
Yes, email inquiries can be sent to reservation@bangkokair.com.
What is Bangkok Airways’ customer service phone number (Phuket)?
The customer service number for Phuket is +66 (76) 225 033-5.
Is the Bangkok Airways customer service chat option available?
Yes, travelers can utilize the PG Live Chat to get in touch with this department.
How to get Bangkok Airways 24-hour customer service?
Use the email facility to contact the airline’s customer service twenty-four hours on all days.
Airlines Other Locations
Tags: Airlines, Bangkok Airways, Phone Number
