The Lion Air Pekanbaru Office serves as a key hub for the airline, facilitating various services to enhance the travel experience for passengers. Located in the vibrant city of Pekanbaru, this office is a strategic point for those seeking assistance with check-in, flight changes, name changes, cancellations, and managing their bookings. As an essential part of the airline’s network, the Lion Air Office in Pekanbaru is committed to providing efficient and reliable support to ensure smooth and enjoyable journeys for travelers. For detailed information or specific inquiries, passengers can visit the office or contact the customer service.
How to Reach the Lion Air Pekanbaru Office Address?
Jl. Datuk Setia Maharaja, Tengkerang Sel., Kec. Bukit Raya, Kota Pekanbaru, Riau 28125, Indonesia
How to Contact the Lion Air Pekanbaru Office?
The Office of Lion Air in Pekanbaru enables travelers to contact it through several modes. Hence, they can reach this body in Pekanbaru through its official address, phone number, email ID, and other such contact information. To contact the Lion Air Pekanbaru Office, you can use the following contact details:
| Office Phone Number | +1-844-234-6014 or (0761) 675630 |
| Reservation Number | +62 021-6379-8000 |
| Headquarters Address | Central Jakarta, Indonesia |
| Hub | Soekarno–Hatta International Airport |
| customercare@lionairgroup.com | |
| Working Hours | 9AM to 9PM Every Day |
| Official Website | https://www.lionair.co.id/ |
| Facebook Support | https://www.facebook.com/LionAirGroup/ |
| Instagram Support | https://www.instagram.com/lionairgroup/ |
| Twitter Support | https://twitter.com/lionairgroup |
| Youtube Support | https://www.youtube.com/@LionAirGroup |
When reaching out to the Lion Air Pekanbaru Office, make sure to have your booking details, reservation number, or any relevant information ready to facilitate a smoother and more efficient communication process.
Queries Handled by the Customer Care Team of the Lion Air Office in Pekanbaru
The Customer Care Team at the Lion Air office in Pekanbaru is dedicated to assisting passengers with a wide range of queries and services. Here are some common queries handled by the team:
| Flight Reservations and Bookings | Assistance with new flight reservations. Inquiries about available flights and schedules. Help with booking additional services like seat selection. |
| Check-In and Boarding | Guidance on the online check-in process. Information about airport check-in procedures. Assistance with boarding and related queries. |
| Booking Management | Support for managing and modifying existing bookings. Help with changes to passenger details. Information on the process for flight cancellations. |
| Flight Status and Schedule Information | Updates on flight statuses. Inquiries about delays, cancellations, or diversions. Details about the airline’s flight schedule. |
| Baggage Assistance | Queries related to baggage allowances. Assistance with lost or delayed baggage issues. Information on excess baggage fees. |
| Special Services | Requests for special assistance services. Inquiries about services for passengers with special needs. Information on traveling with pets or specific medical conditions. |
| General Information | Providing general information about Lion Air policies. Clarifications on terms and conditions. Addressing other passenger concerns and questions. |
Passengers can reach out to the Lion Air Customer Care Team in Pekanbaru through the provided contact details, such as phone numbers or email addresses. The team is committed to ensuring a positive travel experience for passengers and addressing their queries promptly and efficiently.
Which Planes Does Lion Air Fly?
| Airbus A330-300 | 6 |
| Airbus A330-900 | 8 |
| Boeing 737-800 | 29 |
| Boeing 737-900ER | 64 |
| Boeing 737 MAX 9 | 3 |
| Boeing 737 MAX 10 | 0 |
| Total | 111 |
Where to Download the Lion Air Mobile Application?
Download the Lion Air Application from the below-mentioned links and drop your query there:
Android users: https://play.google.com/store/apps/details?id=com.goquo.jt.app&hl=en&gl=US
IOS Users: https://apps.apple.com/us/app/lion-air/id931907072
Lion Air: At the Airport
FAQs on Lion Air Pekanbaru Office
Where is the Lion Air Pekanbaru Office located?
Jl. Datuk Setia Maharaja, Tengkerang Sel., Kec. Bukit Raya, Kota Pekanbaru, Riau 28125, Indonesia
What services can I avail at the Lion Air Pekanbaru Office?
The Pekanbaru Office provides services such as booking assistance, check-in support, flight changes, name changes, cancellations, and general booking management.
What are the office hours of the Lion Air Pekanbaru Office?
9AM to 9PM Every Day
How can I contact the Lion Air Pekanbaru Office for assistance?
(0761) 675630
Can I make new flight reservations at the Pekanbaru Office?
Yes, the Pekanbaru Office assists with new flight reservations. You can inquire about available flights and schedules and receive guidance on the booking process.
What should I do if I need to change my flight or modify my booking?
The Customer Care Team at the Pekanbaru Office can help you with changes to existing bookings, modifications, and provide information on the process for flight cancellations.
How do I check my flight status or get updates on delays?
The Pekanbaru office can provide information on flight statuses, delays, cancellations, or diversions.
What services are available for passengers with special needs or requirements?
The Pekanbaru Office assists with requests for special assistance services and provides information on services for passengers with special needs, including those traveling with pets or specific medical conditions.
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Tags: Airlines, Lion Air, Pekanbaru
