Tianjin Airlines Shantou Office is a branch of Tianjin Airlines, one of the largest airlines in China. The office is located in the heart of Shantou. The office provides a range of services to its customers, including flight bookings, ticket refunds, baggage handling, and special assistance for passengers with disabilities. One of the key features of the Shantou Airport Office is its commitment to safety and security. The office takes pride in its strict adherence to international aviation standards and protocols, and its aircraft are regularly maintained and upgraded to ensure the highest levels of safety and comfort.
The Tianjin Airlines Shantou Office also offers a range of value-added services to its customers. These include travel insurance, airport transfers, and special promotions and discounts on flights and other services. The office staff can provide information on these services and help customers make arrangements for their journey.
How to Reach the Tianjin Airlines Shantou Office Address?
Jieyang Chaoshan Airport, Rongcheng District, Jieyang, China
How to Contact the Tianjin Airlines Shantou Office?
There are several ways to contact the Tianjin Airlines Shantou Office for inquiries, bookings, and other concerns. Here are some of the contact details:
Office Phone Number | +1-844-234-6014 or +86 663 393 3333 |
Reservation Number | +86 551 6366 6666 |
Headquarters Address | Tianjin, China |
Hub | Tianjin Binhai International Airport |
Working Hours | Monday to Friday, 08:00 – 20:00 (Beijing Time) Saturday and Sunday, 08:00 – 18:00 (Beijing Time) |
hefei@tianjinair.com | |
Official Website | https://www.tianjin-air.com/ |
Check in | https://www.tianjin-air.com/check-in |
The Tianjin Airlines team in Shantou can provide assistance in English, Chinese, and other languages. Contact them directly for local support during your travels through this coastal gateway. Reach out by phone, email or visit the office to ensure a smooth airport experience.
Queries Handled by the Customer Care Team of the Tianjin Airlines Office in Shantou
The customer care team of the Tianjin Airlines Office in Shantou is responsible for handling a wide range of queries and requests from passengers. Here are some of the common queries handled by the team:
Flight Booking and Reservations | The customer care team helps passengers book flights, make reservations, and provide information on flight schedules, fares, and availability. |
Flight Cancellations and Delays | The team helps passengers who have been affected by flight cancellations or delays, providing information on the next steps to take and the available alternatives. |
Baggage Issues | The team assists passengers with baggage-related issues, such as lost, damaged, or delayed baggage, and provides information on the baggage tracing process. |
Refunds and Compensation | The team processes refunds and compensation for passengers who have been inconvenienced due to flight cancellations, delays, or other issues. |
Travel Documents | The team provides information and assistance on travel documents required for domestic and international flights, including passports, visas, and other necessary documents. |
Check-in and Boarding | The team helps passengers with check-in and boarding procedures, including online check-in, mobile check-in, and check-in at the airport. |
In-Flight Services | The team provides information on in-flight services, including meals, drinks, and entertainment options, as well as any special requests or needs. |
Flight Changes | The team helps passengers make changes to their flight itineraries, including date changes, route changes, and seat upgrades. |
Airline Policy | The team provides information on Tianjin Airlines’ policies, including baggage policies, fare rules, and other important regulations. |
General Inquiries | The team answers general inquiries from passengers, including information on flight schedules, fares, and other general queries. |
In addition to these queries, the customer care team of the Tianjin Airlines Office in Shantou may also handle other requests and issues that passengers may have, such as complaints, feedback, and special requests.
Which Planes Does Tianjin Airlines Fly?
Airbus A320-200 | 28 |
Airbus A320neo | 9 |
Airbus A321-200 | 2 |
Airbus A330-200 | 4 |
Airbus A330-300 | 2 |
Embraer 190 | 32 |
Embraer 195 | 20 |
Embraer 190-E2 | – |
Boeing 737-300F | 1 |
Boeing 737-400F | 2 |
Boeing 737-800BCF | 1 |
Total | 101 |
FAQs on Tianjin Airlines Shantou Office
Where is the Tianjin Airlines Shantou Office located?
Jieyang Chaoshan Airport, Rongcheng District, Jieyang, China
What services does the Tianjin Airlines Shantou Office offer?
The Tianjin Airlines Shantou Office offers a range of services to its customers, including flight bookings, ticket refunds, baggage handling, and special assistance for passengers with disabilities. The office also provides information on flight schedules, airport facilities, and travel tips to help customers make the most of their journey.
What are the office hours for the Tianjin Airlines Shantou Office?
Monday to Friday, 08:00 – 20:00 (Beijing Time), and Saturday and Sunday, 08:00 – 18:00 (Beijing Time)
How can I contact the Tianjin Airlines Shantou Office?
+86 663 393 3333
Can I book a flight online or through the Tianjin Airlines Shantou Office?
Yes, you can book a flight online through the Tianjin Airlines website or through the Shantou office. The office staff will be happy to assist you with the booking process and answer any questions you may have.
Can I get a refund for my Tianjin Airlines ticket?
Tianjin Airlines has a refund policy in place that allows customers to request a refund for their tickets under certain circumstances. To request a refund, you will need to provide proof of purchase, such as a receipt or booking confirmation, and fill out a refund application form. The Tianjin Airlines Shantou Office can provide you with more information on the refund policy and help you with the process.
Does the Tianjin Airlines Shantou Office offer special assistance for passengers with disabilities?
Yes, the Tianjin Airlines Shantou Office offers special assistance for passengers with disabilities. The office staff can provide information on the types of assistance available and help you make arrangements for your journey.
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Tags: Airlines, Shantou, Tianjin Airlines