The Virgin Australia Mackay office is located at Mackay Airport in the Domestic Terminal 1. It is a convenient location for passengers who are looking to check in for their flights, manage their bookings, or simply ask questions about Virgin Australia’s services.
At the Mackay Office of Virgin Australia, concerns of fliers are managed on a timely basis. This is possible due to the skilled professionals available here. They can promptly resolve queries regarding refundable fares, ticket confirmation, boarding passes, and others. To easily connect with the airline’s officials, fliers can utilize contact details such as address and phone number. Depending on the query or concern, the mode of communication can be selected for the best guidance. With the ease of approaching Virgin Australia Office located in Mackay, fliers can receive positive experiences whether they reserve services or seek help for concerns.
How to Reach the Virgin Australia Mackay Office Address?
Christensen Circuit, South Mackay QLD 4740, Australia
How to Contact the Virgin Australia Mackay Office?
The Office of Virgin Australia in Mackay enables travelers to contact it through several modes. Hence, they can reach this body in Mackay through its official address, phone number, email ID, and other such contact information. There are several ways to contact the Virgin Australia Mackay Office, depending on your needs and preferences. Here are the options available:
| Office Phone Number | +1-844-234-6014 or +61 7 4957 0201 |
| Reservation Number | +61 7 3295 2296 |
| Headquarters Address | Brisbane, Australia |
| Hub | Brisbane Airport |
| reservations@virginaustralia.com | |
| Official Website | https://www.virginaustralia.com/au/en/ |
| Flight Booking | https://www.virginaustralia.com/au/en/booking |
| Manage Booking | https://www.virginaustralia.com/au/en/mytrips |
| Flight Status | https://flightstatus.virginaustralia.com/flightNumber |
| Online Check-in | https://check-in.virginaustralia.com/checkin/ |
| Baggage Information | https://www.virginaustralia.com/au/en/travel-info/baggage |
| Facebook Support | https://www.facebook.com/virginaustralia/ |
| Instagram Support | https://www.instagram.com/virginaustralia/ |
| Twitter Support | https://twitter.com/VirginAustralia |
| Youtube Support | https://www.youtube.com/VIRGINAUSTRALIA |
When reaching out to the Virgin Australia Office in Mackay, make sure to have your reservation number, booking details, or any relevant information ready to facilitate a smoother and more efficient communication process.
Queries Handled by the Customer Care Team of the Virgin Australia Office in Mackay
The Customer Care Team of the Virgin Australia Mackay Office handles a wide range of queries from travelers. Here are some of the most common:
| Booking and Changes | Making a new flight reservation Changing an existing booking Adding baggage allowance Selecting seats Ordering special meals Managing Velocity Frequent Flyer points Checking booking status |
| Check-in and Boarding | Checking in for a flight Printing boarding passes Checking baggage Asking questions about check-in procedures Obtaining boarding passes for connecting flights |
| Flight Information | Checking flight status Finding information about specific flights Changing flight dates or times Cancelling a flight Upgrading a seat |
| Baggage | Reporting lost or damaged baggage Claiming compensation for lost baggage Checking baggage allowances Asking questions about baggage policies |
| Travel Information | Obtaining information about travel documents and visas Checking immigration and customs requirements Booking airport transfers Finding information about local attractions and activities |
| Special Services | Requests for special assistance services. Inquiries about services for passengers with special needs. Information on traveling with pets or specific medical conditions. |
| General Inquiries | Asking questions about Virgin Australia’s services Providing feedback on Virgin Australia’s services Making a complaint |
It is important to note that the specific services offered by the Customer Care Team may vary depending on the location of the office. It is always best to contact the office directly to inquire about available services.
Which Planes Does Virgin Australia Fly?
| Airbus A320-200 | 7 |
| Boeing 737-700 | 2 |
| Boeing 737-800 | 21 |
| Boeing 737 MAX 8 | 3 |
| Boeing 737 MAX 10 | 0 |
| Fokker 100 | 3 |
| Total | 36 |
Where to Download the Virgin Australia Mobile Application?
Download the Virgin Australia Application from the below-mentioned links and drop your query there:
Android users: https://play.google.com/store/apps/details?id=com.virginaustralia.vaapp&hl=en_AU
IOS Users: https://apps.apple.com/au/app/virgin-australia/id1060472593
Virgin Australia: At the Airport
FAQs on Virgin Australia Mackay Office
Where is the Virgin Australia Mackay Office located?
The Virgin Australia Mackay Office is located at Christensen Circuit, South Mackay QLD 4740, Australia
What are the opening hours of the Virgin Australia Mackay Office?
The Virgin Australia Mackay Office is open:
Monday-Friday: 6:00 am – 8:00 pm
Saturday-Sunday: 7:00 am – 6:00 pm
What services does the Virgin Australia Mackay Office offer?
The Virgin Australia Mackay Office offers a variety of services such as Checking in for flights, Managing bookings, Purchasing additional services, like baggage allowance or seat selection.
How can I contact the Virgin Australia Mackay Office?
+61 7 4957 0201
Does the Virgin Australia Mackay Office offer self-service kiosks?
Yes, the Virgin Australia Mackay Office has self-service kiosks that allow you to check in for your flight, print your boarding pass, and manage your booking.
Is the Virgin Australia Mackay Office accessible to passengers with disabilities?
Yes, the Virgin Australia Mackay Office is accessible to passengers with disabilities.
Is there a place where I can relax before my flight at the Virgin Australia Mackay Office?
Yes, the Virgin Australia Mackay Office has a seating area where you can relax before your flight.
Does the Virgin Australia Mackay Office offer any other amenities?
Yes, the Virgin Australia Mackay Office is located near a coffee shop and newsstand.
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Tags: Airlines, Mackay, Virgin Australia
